Terms of service
Terms of Service
Welcome to Franklin Spice Works. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Acceptance of Terms By browsing, registering an account, or completing a purchase on the Franklin Spice Works website, you confirm that you are at least 18 years of age and agree to be bound by these Terms of Service. If you do not agree, please do not use our site.
2. Products and Descriptions We make every effort to accurately represent our spices, blends, and specialty products, including ingredients, origins, and flavor profiles. However, slight variations in color, aroma, or appearance may occur due to natural differences between harvests and seasons.
- Product images are representative and may not exactly match the item received.
- Weights listed are approximate and may vary slightly by ±5%.
- Availability is not guaranteed; items may be discontinued or temporarily out of stock without notice.
3. Pricing and Payment All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors at any time. Payment is required in full at the time of purchase. We accept all major credit cards and any other payment methods shown at checkout.
Sales tax will be applied to orders as required by applicable law based on your shipping address.
4. Orders and Cancellations Once an order is placed, you will receive a confirmation email. Orders may be cancelled or modified if we have not begun processing or fulfilling the order. If that process has begun, orders cannot be cancelled or modified.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If your order is cancelled, a full refund will be issued.
5. Shipping and Delivery We ship within the United States. Shipping times are estimates and not guaranteed. Franklin Spice Works is not responsible for delays caused by carriers, weather, or other events outside our control.
- Orders are typically processed within 1–3 business days.
- Risk of loss passes to you upon delivery to the carrier.
- We are not responsible for packages lost, stolen, or damaged after confirmed delivery. Resolution and replacement may be handled on a case by case basis.
6. Returns and Refunds Your satisfaction matters to us. We accept returns of unopened, unused products within 14 days of delivery. To initiate a return, please contact us with your order number. Customers are responsible for return shipping costs unless the product was defective or we made an error.
Opened products are not eligible for return due to the perishable nature of spices. Defective or incorrect items will be replaced or fully refunded at our discretion.
7. Food Safety and Allergen Disclaimer Our products are food items. While we take care to label ingredients accurately, our facility may handle common allergens including tree nuts, sesame, and other spice-adjacent ingredients. Products may be packaged on shared equipment. Customers with food allergies should review all ingredient information carefully before purchasing.
Franklin Spice Works is not liable for adverse reactions resulting from allergen exposure. If you have specific allergy concerns, please contact us before ordering.
8. Intellectual Property All content on this site — including product names, descriptions, photographs, logo, and brand materials — is the property of Franklin Spice Works and may not be reproduced, distributed, or used without written permission.
9. Privacy We collect, use, and share personal information as described in our Privacy Policy. Depending on where you live, you may have the right to opt out of certain sharing; see Your Privacy Choices.
10. Gift Cards (new section; renumber the rest)
Franklin Spice Works gift cards do not expire and have no fees. Gift cards cannot be redeemed for cash except where required by law, and cannot be replaced if lost or stolen.
11. Limitation of Liability To the fullest extent permitted by law, Franklin Spice Works shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability to you shall not exceed the amount paid for the specific order in question.
12. Governing Law These terms are governed by the laws of the State of Tennessee. Any disputes arising from these terms or your use of our site shall be resolved in the courts of Williamson County, Tennessee.
13. Changes to These Terms We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.
14. Contact Us Questions about these terms? We're happy to help.
Franklin Spice Works
Email: Info@franklinspiceworks.com
Phone: 615-472-8980